Module 1, Lesson 1
In Progress

Individually Focused

When you work in a field where you interact with customers, it is important to prioritize, and your customer should be your highest priority. Regardless of your position in the company hierarchy, whether you’re at the entry level or you’re an executive, your customers are ultimately your boss, since without them, there’s no company. Consequently, giving your customer your utmost attention in every interaction pays dividends. If customers sense that they are not being heard, they may go elsewhere. Whether you interact with customers in person or on the phone, it is important to eliminate distractions. Try to design the area where you interact with customers with this in mind.