Module 1, Lesson 1
In Progress

Case Study

Mai’s car broke down on her way to work one day. She felt overwhelmed and didn’t want to think about getting to work or dealing with a mechanic. She considered taking a sick day. She thought to herself that it wouldn’t be that big of a deal to miss one day of work. However, after thinking this, she began to feel anxious. She realized that today a district supervisor was coming and her boss Janelle needed all hands on deck. She called Janelle and told her about the situation and that she would take the subway into work, but she would be late. Janelle was silent for a long time. Mai assumed Janelle’s silence was an angry silence. Mai began to apologize profusely but Janelle wouldn’t say anything. Finally Janelle spoke, “Hey, Mai, are you there? Sorry to put you on hold. I was checking with my boss, and it turns out we’ll be fine without you today, so take care of your car, and I’ll see you tomorrow.”

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