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Module Ten: Mindfulness in Business

The first step in exceeding your customer’s expectations is to know those expectations.

Roy H.Williams

Businesses can only be successful to the degree that they keep their customers happy. A single bad customer service experience can affect a business as drastically as numerous positive customer service experiences, so it’s vital to approach these types of interactions with a clear and mindful focus and a positive outlook, even when it appears to be a difficult experience, especially then.